Fixing Visual Voicemail on the iPhone
A recent upgrade to my iPhone left the phone unable to access visual voicemail. When I pushed the Voicemail button from the Phone screen, the phone simply did nothing.
Caveat: In addition to resetting your password, this will also delete your personal greeting. It shouldn’t affect existing messages, though this assumption is untested.
The solution:
- disable WiFi from the Settings menu
(visual voicemail needs to reset over EDGE or UMTS/3G) - call AT&T at 611
- press 1 to confirm your number
- press 3 for voicemail help
- press 3 to reset your password
- hang up and wait for a confirmation text message
The Voicemail screen should work again. Don’t forget to re-enable WiFi once you complete your voicemail setup.